Jobs at Absorb Software

Lead and scale a multi-region enterprise sales organization (NAM + EMEA), own enterprise bookings and forecast accuracy, coach directors and 20+ AEs, drive pipeline health and GTM strategy, influence product roadmap, personally engage high-value deals, and build a metrics-driven, high-performance sales culture.

Own and expand Absorb’s largest accounts by building strategic account plans, driving upsell/cross-sell opportunities, managing pipeline to closed-won, coordinating internal resources, demonstrating Absorb LMS, and mitigating churn in collaboration with Customer Success.

Manage and grow Absorb's largest enterprise accounts by building strategic account plans, identifying upsell/cross-sell opportunities, coordinating internal resources from discovery to close, mitigating churn, and acting as a trusted advisor to senior client stakeholders while becoming an expert in Absorb LMS.

Lead product marketing strategy, GTM execution, enablement, and design for an AI-driven LMS. Own positioning, launches, pricing, enablement across GTM teams, and scale AI tools and workflows to drive pipeline, revenue, and team performance.

Lead strategy and product direction for Enterprise Customer Education. Size opportunities, validate prototypes, build business cases, guide execution, mentor PMs, and apply AI to scale customer learning.

Lead AI-first marketing strategy and execution: design, prototype, validate, and deploy production AI workflows. Own and evolve the marketing data stack, reporting, and analytics. Manage two analysts, transition consultant work in-house, and partner with marketing leadership to drive data-driven insights and upskill the organization.

Manage end-to-end Absorb LMS implementations (avg. 8 weeks) as primary client contact. Gather requirements, define scope and timelines, coordinate cross-functional resources, deliver customized training, support integrations (APIs, CRM/HRM), and oversee multiple concurrent projects to ensure successful client onboarding and adoption.

Own and operate the production cloud (SaaS) environment, design and automate infrastructure (IaC), implement monitoring/observability, leverage AI tools to improve operations, support on-call incident response, diagnose production issues, mentor engineers, influence architecture, and drive CI/CD and performance optimization.

Lead implementation of the marketing website in Webflow and code, translating Figma into accessible, performant, semantically correct front-end components, building reusable patterns, Web Components, and contributing to Next.js apps and shared libraries while optimizing performance, accessibility, and SEO.

Lead customer education, adoption, advocacy, and customer marketing to drive product adoption, retention, and revenue expansion. Build Absorb Academy, use usage data to surface expansion opportunities, and partner cross-functionally to convert engagement into growth.

Lead and mentor the US/Canada account management team to drive retention, renewals, expansion, and net retention. Develop strategic account plans, analyze account health, run executive business reviews, manage contracts and negotiations, champion product feedback, drive feature adoption, and collaborate cross-functionally to ensure measurable customer value.

Lead positioning, messaging, and go-to-market strategy for product bets. Partner with GTM, Product, Sales, and Customer teams to define success metrics, develop sales enablement, drive adoption, and iterate post-launch using market and customer insights and AI-augmented execution.

Manage a book of SaaS accounts to drive net dollar retention through renewals, upsells, cross-sells, and relationship management. Own proposals, SOWs, pipeline reporting, and collaborate with Customer Success, Product, and Support to ensure client value and growth.

Lead and grow an account management team to retain and expand enterprise clients, oversee renewals and upsells, manage quotas and forecasting, track team performance, collaborate cross-functionally, recruit and develop talent, and use CRM and customer success tools to drive net dollar retention and operational metrics.

Lead GTM functions that convert pipeline to customers and drive expansion. Own product marketing, solution engineering, product evangelism, and analyst relations. Improve win rates, shorten sales cycles, influence upsell/cross-sell, and secure analyst recognition. Partner across product, sales, and customer success to position AI-driven learning products and scale proof-of-value programs.

Own and optimize Zuora billing and the Salesforce-Zuora integration, automate quote-to-cash processes, support billing accuracy and revenue recognition, troubleshoot system issues, analyze billing data, and partner with Finance, Sales, and Customer Success to improve billing operations.

Lead design and delivery of scalable data integration pipelines and APIs, drive architecture and cloud infrastructure decisions, diagnose performance issues (SQL Server), write and test well-factored code, establish development standards, mentor developers, and support AI-assisted development workflows.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Lead and grow an account management team that owns renewals, upsells, and account expansion. Drive net dollar retention through account plans, forecasting, metrics reporting, and cross-functional collaboration while recruiting, coaching, and managing performance using Salesforce, Gainsight and other tools.