Leads end-to-end customer delivery operations across Cloud Software and Services engagements. Owns delivery performance, governance, escalations, financial KPIs, forecasting, resource utilization, and customer satisfaction. Partners with Sales, PMO, Product, Engineering, Finance, and Customer Units to execute programs, improve profitability, and meet contractual commitments. Establishes operating rhythms, leads customer steering meetings, manages cross-functional execution, and develops the Customer Operations leadership team.