Leads a team of Technical Program Managers executing complex, multi-year technology initiatives, including cloud architecture updates, application convergence, integrations, and enterprise data migrations. Aligns Product, Engineering, Design, Data Science, and Risk stakeholders, resolves delivery bottlenecks, influences senior leaders, and establishes governance, metrics, release controls, and Agile operating practices. Coaches TPMs and improves delivery execution across a matrixed organization.

Coordinate and facilitate delivery of creative, localization, and research projects. Manage intake, localization workflows, asset trackers, proofing and handoffs, vendor invoicing and POs, onboarding, system access, and cross-functional stakeholder communications to ensure timely, on-brand deliveries and process performance tracking.

Lead and execute servicing strategy initiatives to improve customer experience and operational efficiency. Manage projects, produce executive reporting, analyze operational data (SQL/Tableau/Snowflake), partner with Legal/Finance/Risk and third-party suppliers, and support workforce and supplier strategy to meet regulatory and quality targets.