Lead and own a portfolio of issuer and processor partner relationships end-to-end. Drive partner onboarding, technical integration, BIN setup, approvals, pilot and GA readiness. Coordinate cross-functional stakeholders, define milestones, mitigate risks, build governance/SLAs/incident protocols, and advise leadership on partner strategy and regulatory changes. Engage executive partners and use AI tooling to streamline reporting and diligence.

Lead high-severity incident response across Block, coordinating cross-functional teams to escalate, contain, remediate, and resolve incidents. Maintain incident timelines, manage communications, produce final reports, and facilitate post-incident reviews to improve preparedness.

Manage the end-to-end Bank Partnerships Marketing Collateral Review program, enhancing workflows and engaging with banks to speed approvals and ensure compliance.