The Knowledge Management Lead will develop and implement knowledge management strategies to enhance customer support and operational excellence. Responsibilities include leading a Knowledge Management team, managing KMS design and implementation, applying KCS methodologies, overseeing cross-functional projects, collaborating with stakeholders, and tracking effectiveness of knowledge assets.

Oversee the operational efficiency of Issuing and Deposit products, manage team performance, develop execution level strategies, manage technical solutions and workflow efficiency, lead vendor relationships, identify procedural gaps, implement structured workflow and operational effectiveness measures.

The Issuing and Deposits Partnerships Lead will manage and optimize strategic partnerships for Cash App, focusing on relationship management and execution. Responsibilities include leading a team, enhancing partner relationships, providing strategic advice, and improving contractual structures while ensuring operational excellence and collaboration across teams.