Provides technical support for production radiology systems, responding to time-sensitive customer incidents, troubleshooting Windows, networking, hardware, storage, and database issues, documenting cases, managing a 20–30 ticket backlog, and coordinating with internal technical and business teams. The role is remote within Canada, requires weekday shifts and an on-call rotation, and supports systems that may affect patient care.

Provide time-sensitive technical support for production radiology systems affecting patient care. Troubleshoot Windows, network, hardware, storage, database, RIS, and PACS issues; document incidents, collect logs, manage a 20–30-case ticket backlog, and coordinate with internal teams to resolve customer problems. The role requires customer service, scheduled shifts, and participation in an on-call rotation.