Administer and enhance Gainsight as the system of record for Braze’s Customer Experience organization. Configure health models, scorecards, CTAs, playbooks, workflows, dashboards, AI features, integrations, permissions, and data pipelines. Troubleshoot synchronization and data-load issues, support security and compliance, lead QA and UAT, manage releases and documentation, and partner with CX, Salesforce, Data, IT, and Security teams to deliver scalable platform capabilities.