Provides high-volume IT support for employees, managing identity and access across SaaS applications, troubleshooting authentication and integrations, supporting Mac devices through MDM, and maintaining documentation. The role also manages Jira ticket queues, assists with onboarding and offboarding, collaborates with DevOps, Security, and HR, and provides basic audiovisual support for company events. It requires strong communication, prioritization, troubleshooting, and technical documentation skills in a hybrid Toronto environment.