Creates customer-focused product documentation, including feature documentation, release notes, and API documentation. Researches complex products, collaborates with subject matter experts, designers, engineers, and product managers, and follows structured authoring standards. Advises other writers, manages projects independently, contributes to content strategy, and uses AI to improve documentation workflows and customer experiences. The role requires strong technical writing, audience analysis, user-centered thinking, DITA/XML knowledge, authoring-tool experience, and version-control familiarity.