Provides Level 3 customer support for HPE Slingshot software and HPC environments. Analyzes, reproduces, isolates, and resolves complex software and system issues; performs diagnostics, testing, upgrades, and documentation; escalates unresolved issues to R&D; supports customers during incidents and maintenance windows; and mentors junior staff. The role requires expertise in Linux, HPC networking, storage, cluster management, monitoring, automation, and enterprise-scale supercomputing systems.

Provides resident consulting and technical support for large-scale Juniper service-provider networks. Responsibilities include troubleshooting, network health assessments, customer workshops, design and operating procedures, automation, network upgrades, incident resolution, training, and best-practice development. The consultant serves as a Juniper platform subject-matter expert, communicates with technical and executive stakeholders, and supports production network environments.