Own and respond to customer-facing and internal security incidents, cases, findings, and inquiries. Triage investigations, coordinate escalations, communicate security risks, improve documentation and processes, deliver security training, and develop AI solutions for automation. The role collaborates with Legal and global teams, participates in on-call rotations, and requires eligibility for Canada Reliability Status clearance.

Manage and execute security compliance certification strategies, third-party assurance programs, audits, control testing, and government cybersecurity requirements across EMEA. Conduct risk assessments, monitor controls, support customer security inquiries, prepare compliance metrics and reports, and enhance GRC tools and processes. The role requires expertise in multiple frameworks, including ISO 27001, PCI, SOC 2, and regional programs, within a SaaS or cloud environment.