Top Customer Success & Experience Jobs in Toronto, ON

Manage onboarding, adoption, and ongoing success for customers using Mastercard credit risk analytics. Provide product demos and training, coach customers, drive adoption, monitor churn risk, partner with product, engineering, and sales to resolve complex issues and guide feature development, and support pre-sales activities.

Manage and grow technology and operational relationships with key North American accounts. Serve as primary customer contact, resolve technical/operational issues, drive account planning, support product and technology implementations, improve operational performance, and communicate customer feedback to internal teams. Collaborate cross-functionally and provide occasional off-hours support. Hybrid role based in office ~3 days/week.

Serve as a client-facing Customer Success Manager for Economic Intelligence solutions: onboard and coach customers, deliver product demos and training, analyze macro/microeconomic trends, synthesize proprietary and third-party data into actionable insights, manage delivery of complex EI products, partner with product and sales, reduce churn, and support renewals and expansion across North America.

Client-facing Customer Success Manager for Mastercard Economic Intelligence: onboard and coach customers, run product demos and training, analyze macro/microeconomic trends, generate actionable insights, manage delivery of EI solutions, liaise with product and sales, reduce churn, support renewals and customer expansion, and collaborate with data scientists and consulting teams.