Top Customer Success & Experience Jobs in Toronto, ON

Supports Customer Success operations for Microsoft programs, licensing, funding, renewals, reporting, compliance, and process optimization. The role manages workflows, agreements, claims, incentives, audits, documentation, and operational tools while coordinating with Sales, Finance, Services, Marketing, Microsoft, and Customer Success teams. It also enables employees through training, onboarding, best practices, and program communications, helping improve adoption, retention, profitability, and execution across enterprise customer programs.

Manages strategic customer relationships, drives adoption and consumption of Microsoft and cloud solutions, measures business outcomes, supports renewals and upsells, and coordinates sales, services, channel partners, and technical teams. Develops customer success plans, presents cloud capabilities, escalates issues, gathers customer insights, and contributes to proposals, bills of materials, statements of work, and sales pipeline activities.

Manages post-sale customer relationships for Cisco solutions, guiding onboarding, adoption, training, optimization, renewals, upsells, and issue resolution. Develops success plans, conducts customer reviews, translates business objectives into technical requirements, tracks performance metrics, and coordinates among customers, sales, presales, delivery, and support teams. The role requires technical presales or architecting experience, customer success expertise, strong communication, presentation, analytical, problem-solving, and relationship-building skills.

Owns customer relationships and outcomes for a portfolio of 10–25 B2B technology clients. The role establishes governance, monitors service delivery, manages risks and SLAs, conducts customer success planning, tracks KPIs and financial oversight, advocates for customers, and drives adoption and continuous improvement. The CSM coordinates across Sales, Professional Services, Managed Services, Operations, and leadership while serving as a trusted strategic advisor.