Lead post-sale customer experience for a vertical, building and managing Engagement teams to drive onboarding, adoption, retention and expansion. Define engagement models, operating rhythms, and change-management playbooks; coach managers; partner cross-functionally to shape product roadmap and commercial motions; and ensure measurable ROI and scaled, firm-wide adoption across enterprise legal clients.

Own post-sale success for enterprise law firms and corporates: design tailored adoption playbooks, lead multi-year change programs, drive adoption/ROI, coordinate cross-functional teams, and surface expansion opportunities.

Own relationships for strategic, often global, enterprise clients post-sale. Lead onboarding, adoption, expansion, renewals, and commercial negotiations. Drive value-based success planning, act as strategic advisor with Legal Engineering, manage a small team, and visit clients to ensure global deployment and growth.