Supports client pilots, onboarding, and training for an AI legal technology platform. Designs and evaluates legal AI use cases, assesses output quality, translates user feedback into product improvements, and documents deployment best practices. The role requires legal exposure, strong communication, analytical judgment, adaptability, and enthusiasm for AI, prompt engineering, and workflow automation.

Lead post-sale customer experience for a vertical, building and managing Engagement teams to drive onboarding, adoption, retention and expansion. Define engagement models, operating rhythms, and change-management playbooks; coach managers; partner cross-functionally to shape product roadmap and commercial motions; and ensure measurable ROI and scaled, firm-wide adoption across enterprise legal clients.

Own post-sale success for enterprise law firms and corporates: design tailored adoption playbooks, lead multi-year change programs, drive adoption/ROI, coordinate cross-functional teams, and surface expansion opportunities.