Leads Coupa’s Customer Success and Support AI product portfolio, owning strategy, roadmap, business cases, agentic workflow design, delivery, governance, adoption, and measurable outcomes. Partners with AI Platform, Engineering, architecture, IT, and executive stakeholders to build and scale autonomous support and success workflows. Drives agent prototyping through production, performance monitoring, human-centric validation, change management, enablement, and organizational adoption while ensuring accuracy, compliance, trust, retention, and efficiency.