The VP of Customer Success will lead a global team, driving customer-centric strategies to enhance adoption, retention, and advocacy within enterprise accounts, while fostering a culture of excellence and collaboration.
Shape the Next Chapter of Customer Success Excellence
Ready to redefine the future of Customer Success in an AI-powered world?
At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth.
We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia-Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership.
What You’ll Do- Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation.
- Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision.
- Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization.
- Build trusted relationships with enterprise executives, driving advocacy and long-term partnership.
- Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight.
- Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience.
- Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement.
- Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers.
- 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments.
- Proven track record leading global CS teams at scale ($100M–$500M+ revenue).
- Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion.
- Deep understanding of complex enterprise solutions and customer lifecycles.
- Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools).
- Experience in CS transformation initiatives, including tool overhauls and community portal builds.
- Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred.
Send us your application, we want to know what you're all about!
Join the Coveolife!Top Skills
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Gainsight
Salesforce
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