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Klick Health

VP, Account Director, Market Access

Posted 6 Days Ago
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Hybrid
Toronto, ON
Senior level
Hybrid
Toronto, ON
Senior level
The VP, Account Director oversees client relationships with revenues of $2-4 million, manages a team, drives agency growth, and ensures high client satisfaction. This role requires deep knowledge of managed markets, brand strategy, and exceptional communication skills, focusing on both organic growth and new business opportunities in the pharmaceutical industry.
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About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!


Welcome Peregrine Market Access

In 2025, Peregrine Market Access joined the Klick Health family, extending and expanding Klick's Market Access capabilities.


Job Details

The VP, Account Director independently leads and manages the client/agency relationship for one or more accounts with aggregate revenue typically in the range of $2-4M. This position serves as a leader within the agency, typically manages a team of 3-6 direct reports (depending on the scope of business), and is responsible for talent development. The VP, Account Director manages the senior level client/agency relationship and is a primary influencer of client managed markets marketing, strategic direction, and brand stewardship. This position coordinates with functional leads and ensures collaboration and partnership across the agency team. The VP, Account Director is tasked with driving profitability and growth of the agency business both organically and externally


The successful VP, Account Director leads one or more account teams to obtain a high level of client satisfaction while driving agency growth and profitability. This person possesses a deep understanding of managed markets, marketing communications, brand strategy, and the pharmaceutical industry. The VP, Account Director possesses very strong communication and presentation skills and is confident presenting to senior-level internal and external stakeholders. This person is able to develop and clearly articulate a vision, whether for the brand, client, or agency. They are comfortable working in an ambiguous environment and remain flexible and nimble to business needs.

Responsibilities:

  • Owns one or more client engagements and provides vision and direction to the agency and client team
  • Exhibits expertise in the principles of all facets of managed markets marketing communications, including value proposition, payer customer insight and behavior, segmentation
  • Serves as key participant and influencer in advancing client managed markets marketing strategies
  • Manages Value Brief development with Managed Markets Content Expert, Creative Director, Medical Strategy, and Digital; challenges team and client to maintain strategic focus
  • Exhibits strong understanding of all aspects of client and agency finances, managing P&L for 2-4M
  • Embodies agency values and officer commitments; works with functional leads to improve process, build consensus, diffuse conflict and create a positive team and agency environment
  • Partners with all functions and disciplines within agency and proactively engages functions as appropriate for client and new business
  • Excels at managing, developing and motivating direct and indirect reports and broader agency team
  • Builds development plans for personal and professional growth; sets clear performance expectations and identifies stretch goals
  • Champions managed markets, communications, marketing, digital, and other relevant learning opportunities
  • Takes appropriate development or other actions to address underperformance
  • Drives agency and network growth
  • Identifies new business opportunities within existing accounts that foster organic growth and engage broader Market Access solutions
  • Partners closely with new business team to identify and pursue new business opportunities outside of existing accounts
  • Leads/participates in new business RFI/RFP and pitch efforts

Key Competency: Managed Markets Marketing

  • Critical thinker in all aspects of client and agency business; demonstrates sound judgment and resourcefulness to solve problems for optimal resolution
  • Proactive leader who demonstrates initiative when exploring team and client needs, marshaling internal team resources, and learning about disease states, therapeutic categories, managed markets customers, marketing principles, pharmaceutical industry market dynamics, brands, and communications channels
  • Demonstrates a developing mastery of skills, such as: negotiation and persuasion, organization, problem solving, priority setting, and presentations skills to internal and external audiences in a variety of settings
  • Drives client business with a holistic approach; considers broader agency needs to ensure growth and profitability
  • Applies knowledge of pharmaceutical marketing to support development and execution of both strategic and tactical managed markets plans
  • Understands the principles and framework for client's and brand's strategic approach to managed markets
  • Understands and demonstrates a willingness to embrace marketing mix components including print, digital, and social media

Key Competency: Leadership

  • Demonstrates a commitment to success; creates a sense of urgency and challenges team to improve performance and drive agency growth
  • Committed to fostering a team environment across functions and network 
  • Demonstrates strong analytical and critical thinking skills; effectively presents point-of-view and influences decision-making
  • Exhibits leadership presence, maintains composure under pressure 
  • Creates a sense of urgency to meet objectives; challenges the status quo; demonstrates the courage to stand alone and defend opinions
  • Exhibits intellectual curiosity; generates excitement for learning, new ideas, new business opportunities, and new technologies
  • Acts with professionalism and integrity - exhibits open, honest, and fair behaviors
  • Demonstrates respect, empathy and appreciation for others
  • Demonstrates awareness of his or her actions and personal interactions impact others, and coaches team members to do the same

Job Qualifications:

  • Bachelor's degree (marketing, communications concentration preferred), MBA, or advanced degree
  • 10+ years of agency, healthcare marketing experience
  • Strong knowledge of managed markets, general pharmaceutical marketing and sales. Brand management experience preferred
  • Proven track record managing and developing talent
  • Working knowledge of common internet/new media concept s and practices
  • Travel required, approximately 20-50%

#LI-Hybrid #LI-MK1


Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.


We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Top Skills

Communications
Marketing

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