Manage a portfolio of high-value VIP players, delivering personalized service, growing revenue and deposits, acquiring and reactivating customers, and selling across casino and sports betting products. Develop VIP campaigns with cross-functional teams, create exclusive experiences, monitor responsible gaming risks, exceed performance targets, and provide market and product insights. The role requires schedule flexibility for evenings, weekends, events, and approximately 25% travel.
Responsibilities:
- Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
- Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
- Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
- Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
- Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
- Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
- Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
- Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
- Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.
We use Metaview, an AI-powered note-taking tool, during interviews to help capture key discussion points. The tool is used for note-taking purposes only and does not evaluate candidates or influence hiring decisions. Interview notes are used solely for recruitment purposes and are handled in accordance with applicable U.S. and Canadian privacy laws.
Salary Range : $70,000 to $90,000 CAD
#LI-OP1
Qualifications Experience Preferred 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing Casino, sports, hospitality and/or entertainment industry experience preferred Track record as a top performer who consistently exceeds targets Competitive sales mindset with a hunter's drive and a closer's instinct Entrepreneurial and self-motivated, never satisfied with second place Cool under pressure and comfortable owning targets Flexible schedule to be there when your players are playing, including evenings, weekends and events Willingness to travel regularly for VIP events and activations (~25%)Bally's Interactive Toronto, Ontario, CAN Office
Toronto, ON, Canada
Similar Jobs
Gaming • Sports
Manage, retain, reactivate, and grow a portfolio of VIP players across English- and French-speaking markets. Build relationships, provide personalized multichannel support, identify retention and revenue opportunities, collaborate with CRM, Marketing, Product, Payments, Trading, and Operations teams, attend VIP events, and support occasional evening or weekend needs.
Top Skills:
Crm Systems
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Supports control systems engineering for aerospace thermal-management systems, including MATLAB/Simulink modeling, closed-loop control design, requirements development, system integration, verification, testing, and technical issue resolution. The role focuses on Environmental Control Systems and Vapor Cycle Systems and requires collaboration across multidisciplinary engineering teams and occasional support at customer sites.
Top Skills:
Arp4754AArp4761Do-178CDo-331DoorsMatlabSimscapeSimulink
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own the full commercial sales cycle for Samsara’s IoT solutions, targeting small and midsize customers with 11–30 vehicles. Responsibilities include outbound prospecting, lead qualification, pipeline generation, customer engagement, proof-of-concept coordination, pricing negotiations, and closing transactional, high-volume deals. The role requires building relationships with operational decision-makers, consistently achieving quota, and collaborating with account development and sales teams. This position is remote in Canada.
Top Skills:
Internet Of Things (Iot)Salesforce (Sfdc)
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
