Vice President, UI/UX Lead

Address:

BMO Capital Markets is a leading, full-service North American-based financial services provider, with over 2,700 professionals in 30 locations around the world, including 20 offices in North America, offering corporate, institutional and government clients access to a complete range of investment and corporate banking products and services. BMO Capital Markets is a member of BMO Financial Group (NYSE, TSX: BMO), one of the largest diversified financial services providers in North America with US$1.0 trillion total assets and approximately 54,000 employees as of January 31, 2025.

About the Role

We are seeking a seasoned mixed-method UX Lead to join our Data Cognition Team at BMO Capital Markets. This role combines strategic leadership with hands-on UX responsibilities, ensuring that our AI-enabled products deliver exceptional user experiences across Investment Banking and Global Markets. You will define the UX vision, lead research and design initiatives, and create clear, user-focused content that aligns with business goals.

Our Team

The Data Cognition Team (DCT) delivers scalable, sustainable AI-driven solutions for multiple business units. We integrate cutting-edge technology with user-centered design principles to solve complex challenges in financial markets. Our mission is to create products that are powerful, intuitive, and aligned with client needs.

Key Responsibilities

· Define and communicate UX vision and design strategy aligned with business objectives.

· Plan and conduct end-to-end quantitative and qualitative methods (e.g., surveys, interviews, usability studies, benchmarking, experimental and observational studies, A/B testing, advanced analytics and statistical analysis – t-test, ANOVAs, regression models) to lead research initiatives that inform features, workflows, and overall product direction.

· Synthesize findings into clear, concise insights and recommendations tailored to highly technical business leaders.

· Facilitate design & research workshops and stakeholder alignment sessions.

· Develop research processes and best practices.

· Develop roadmaps for product development in close alignment with stakeholders

· Develop the Human-AI Interaction Strategy, and Measure AI Impacts on User Experience.

· Ensure accessibility and compliance with industry standards. Collaboration is essential for success. The process requires close coordination among Engineers, Product Managers, Full Stack Developers, Data Scientists, and AI Engineers to align with both business objectives and production goals

Qualifications

· Master’s degree or higher in Cognitive Sciences, HCI or related field.

· 6+ years of experience in UX research, including leadership and innovation.

· Proficiency in quantitative and qualitative research methods, and experience choosing the right method for the question at hand.

· Strong understanding of user-centered design, AI and human decision-making, usability principles, and accessibility.

· Excellent communication and stakeholder management skills.

· Familiarity with tools like Confluence, Jira, Qualtrics, Methodify, UserInterviews, Fable, PlaybookUX, PowerBI, R (RStudio), SPSS, Camtasia, Clipchamp, Condens.

· Familiarity with agile methodologies and cross-functional collaboration.

Nice to Have

· Experience in financial services or fintech is a strong bonus.

· Familiarity with AI-driven interfaces and data visualization.

· Certifications in UX strategy, accessibility, or data analytics/science.

· Proficiency with standard office tools (Word, PowerPoint, Excel, Outlook).

What We Offer

Join our team at BMO Capital Markets and help shape the future of AI-enabled financial solutions through exceptional design. We offer opportunities for professional growth, access to cutting-edge technologies, and the chance to make a meaningful impact on critical business operations. Apply today with your portfolio and resume, highlighting your experience in UX leadership and design innovation.

Base Salary: $120,000-$150,000 CAD

(subject to negotiation and subject to the candidate meeting the specific skills, experience, education, and qualification requirements)

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.