Vice President, Claims Operations, TD Insurance

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct Term Life in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description / Accountabilities

Reporting to the Senior Vice President & Chief Claims Officer, the Vice President, Claims Operations, TD Insurance is responsible for leading a best-in-class Claims organization, including Auto, Residential, Small Business, Catastrophic events, and Claims Response Operations. The accountabilities of this role include, but are not limited to, the following:

• Deliver on legendary customer and colleague experiences

• Manage incurred claims costs within the approved risk appetite to meet the business goals of TD Insurance (TDI)

• Continually improve the Claims target operating model, end-to-end processes, and internal control frameworks to help TDI achieve its strategic objectives

• Lead 1,000+ colleagues across the Auto, Residential, Small Business, Catastrophic Claims and Claims Response Operations teams

• Lead the Auto Center network and broader repair capacity opportunities to support client needs

• Foster positive and collaborative relationships with government and industry stakeholders to promote the business interests of TDI

• Grow talent, develop skills, and capabilities of respective teams to achieve career goals, support project/initiative success, and achieve business results

• Acquire, develop, and retain a diverse talent base with the capabilities needed to achieve strategic objectives

• Work closely with key business leaders, including Vendor Management and Claims Journey leadership, to develop strategic business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale

• Execute on the annual business plan to deliver results aligned with business strategies

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary

• Set operational team direction and collaborate with others to execute on common goals

Qualifications & Experience

• Undergraduate degree required; Post Graduate degree preferred

• Minimum 7-10 years of progressive insurance experience, with a focus on Claims leadership

• Experience with leading teams through transformation and delivering AI-driven solutions 

• Actuarial or Finance degree preferred

• History of leading an operations function, making an impact, developing and executing on strategies and delivering superior results in both the short and long term

• Analytical capability required to manage multi-billion dollar claims severity spend

• People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI

• Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role

• Powerful communicator who engages colleagues, business partners, external stakeholders at all levels

• Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to Sr Leaders within TDI

• Comfort operating in ambiguity, testing & learning, failing fast, and remaining resilient under pressure

• Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels

• Demonstrated experience successfully leading large scale change initiatives

• Drive collaboration and deliver synergies across where possible

• Ability to role model and embrace TD's Shared Commitments 

Leadership Skills

• Cultivates and models the Colleague Promise to support colleague growth and foster a culture of care. Leads with authenticity and supports well-being to represent TD's brand.

• Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity. Values, respects, and listens to every colleague and customer, committing to a common goal and collaborating to move with speed and get things done.

• Identifies, recruits, and develops a diverse talent pipeline to innovate and maximize individual strengths, leading to better business outcomes.

• Encourages colleague development to achieve career and business objectives, providing timely feedback, motivation, appreciation, and recognition.

• Promotes a continuous learning culture by proactively seeking, listening to, and acting on feedback from peers and colleagues to improve the colleague experience.

• Fosters an environment that encourages sharing of knowledge, information, skills, and subject matter expertise among the team. Ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams.

• Leads teams through change, creating an environment where they feel psychologically safe to challenge current practices.

• Models resiliency and flexibility, communicates a compelling vision with clarity, and empowers colleagues to drive innovation.

• Fosters a high-performance culture by setting team targets and objectives, promoting ongoing feedback and coaching, and conducting Quarterly Check-Ins to drive accountability and business results.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):