UX Researcher - Simplii Financial

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing   

Simplii Financial is transforming how millions of Canadians manage their money. The Design team is central to the Simplii organization. We turn complexity into clarity – working cross-functionally – to build features and experiences that solve real human problems. As a User Experience Researcher at Simplii Financial, you will be instrumental in shaping best-in-class, customer-facing digital experiences. You will leverage a variety of user research techniques and collaborate with cross-functional teams to translate insights into actionable recommendations that drive product improvements. Your work will help set the standard for usability, accessibility, and innovation, ensuring every interaction with our products delivers exceptional value to our customers.

At Simplii, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.  

How you'll succeed

• User research and testing: You'll assist and perform generative, evaluative and causal user research using a variety of methods in collaboration with other user researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis).  

• Data Analysis, Interpretation and Presentation: You'll help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders.  

• Empathy building: You'll interpret research findings and explain them in a way that's easy to understand to help build empathy.  

• Administration and teamwork: You'll help maintain a repository of research to help build a body of knowledge to assist in the development of product strategy.  

Who you are 

• You have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, UX Design, Interaction Design, Anthropology, or a related field.

• Demonstrate at least 3-5 year of relevant experience with qualitative and quantitative research methods, including survey design and analysis, and proficiency in Excel and surveying tools; familiarity with UX platforms such as Figma, Maze, User Interviews, or Survey Monkey is an asset.

• Exhibit strong problem-solving, communication, and time management skills, with a collaborative approach to finding innovative solutions, effectively articulating research findings, and continuously seeking process improvements to optimize standards and outcomes.

• You possess creativity: You are curious and enjoy working in a team to plan and envision a possible new product or service and to assess the product strategy and customer experience merits of that concept 

• You give attention to detail with an ability to summarize findings and identify trends  

• You show strong critical thinking, organizational and problem-solving skills  

• Values matter to you: You bring your real self to work, and you live our values – trust, teamwork and accountability 

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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