Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We’re looking for a Unit Manager, Accounts Receivable - Agency Bill to join our growing team!
You will be part of a national team of Unit Managers in Accounts Receivable responsible for delivering first-class results for internal and external stakeholders. You will be accountable for leading and developing a team of Agency Bill Accounts Servicing Representatives to achieve established targets and adapt to a constantly evolving finance landscape.
What you’ll do here:
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Manage a team responsible for collecting and reconciling payments from brokers for Agency Bill, ensuring established targets are consistently met.
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Resolve personnel issues, including hiring, approving vacations, performance reviews, remedial action, setting goals and priorities, monitoring performance, and providing feedback to the employees.
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Evaluate, recommend and support implementation of changes to improve workflows, processes, and engagement.
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Lead, coach and develop employees, by providing guidance and solutions.
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Respond to various requests from internal and external stakeholders, including acting as a primary contact for escalations.
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Prepare, review, and analyze statistical results related to staff and broker performance.
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Contribute positively to the Agency Bill brand, both internally and externally.
What you bring to the table:
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College degree in administration, accounting, finance or equivalent combination of education and experience.
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1 year of experience in management, coaching, or mentoring.
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Good knowledge of Microsoft Office tools (Word and Excel).
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Good knowledge of accounts receivable principles and practices (an asset).
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Customer and results oriented.
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Strong analytical, critical thinking and problem-solving skills.
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Exemplary communication, interpersonal, organizational and time management skills.
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Ability to work in a constantly changing environment.
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Proven teamwork and collaboration skills.
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Ability to work under pressure with deadlines.
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Demonstrate autonomy and flexibility.
- No Canadian work experience required however must be eligible to work in Canada.
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
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