Primary DetailsTime Type: Full time
Worker Type: Employee
The Operations Manager is responsible for supporting the business and business plan delivery by leading Policy Services and General Operations for Canada. The role works closely with the Director of Canada, Underwriting Director and Claims Manager to ensure all Operational activity meets agreed standards of exceptional, accurate and timely service delivery.
The role will work on identifying further opportunities for continuous improvement and process efficiency, and help set, drive and deliver on the wider Operations change agenda while also ensuring the overall service offering provided by Operations remains optimum and fit for purpose. It will also be key in enhancing our project management mindset across the Canadian business, and include accountability for complying with local legal and regulatory requirements.
Operations Manager
Canada
The Opportunity:
The Operations Manager is responsible for supporting the business and business plan delivery by leading Policy Services and General Operations for Canada. The role works closely with the Director of Canada, Underwriting Director and Claims Manager to ensure all Operational activity meets agreed standards of exceptional, accurate and timely service delivery. This role will have oversight of managers in facilities, business transformation and compliance, and underwriting support.
The role will work on identifying further opportunities for continuous improvement and process efficiency, and help set, drive and deliver on the wider Operations change agenda while also ensuring the overall service offering provided by Operations remains optimum and fit for purpose. It will also be key in enhancing our project management mindset across the Canadian business and include accountability for complying with local legal and regulatory requirements.
With hybrid working and excellent benefits you will be working alongside colleagues in a supportive and inclusive environment.
Your new role:
Strategy
- Contributes to International Market strategy development and prioritizes operational deliverables and activities of the teams
- Work and liaise closely with Director of Canada and senior management to understand business strategy, and how operations can support in the short medium and longer term
Service
- Develop and maintain relationships with key stakeholders to provide excellent customer focus that meets their needs
- Measure qualitative and quantitative performance of the Operations team and be able to evidence cost to serve and value add to business stakeholders.
- Set and manage operational budgets, ensuring these are monitored regularly and variances identified in good time.
Process and continuous improvements
- Assess, evaluate and develop improvements to improve efficiencies and effectiveness
- Ensure the team conforms to all agreed and active standards and procedures to ensure consistency across all work activities.
- Provide oversight on projects and business change programmes to ensure continual business improvement and synergies between teams
- Establish and maintain, clear, uniform and consistent work processes and ensure these are properly and clearly documented in line with best practice.
Risk and Compliance
- Support the business with compliance and best practice by ensuring data consistency and integrity across key business systems to minimize risks.
- Ensure that procedures are adhered to and provide support in liaising with external regulatory bodies
- Coordinate Operational Risk activities for the country, working closely with the Risk & Resilience team
- Working with compliance manager, ensure compliance with all legal and regulatory requirements to meet our external and internal obligations
- Lead internal audit activities where needed and where appropriate develop and manage the implementation of a suitable strategy to minimize risks
Team Management
- Prioritize team workloads and balance/escalate conflicting demands to ensure agreed deadlines are achieved.
- Manage appointment, dismissal, performance engagement and reward of the team(s) to effectively manage resources within the function
- Establish clear accountabilities and authority levels for direct reports and build a strong culture of accountability and performance to ensure delivery of goals
About you:
- Strong interpersonal, negotiation skills and communication skills (verbal, written & presentation) including dealing with third party / client relationship management
- Ability to analyse and use data for decision making with good attention to detail
- Good relationship building and ability to manage expectations of multiple stakeholders
- The ability to produce detailed reports at various levels
- Good project management skills to plan, motivate and achieve required deadlines
- Strong knowledge of statutory/ regulatory regime an asset
- A knowledge of business processes and process improvement
- Detailed knowledge of risk and regulatory requirements
- Intermediate level of MS office applications, Word, Excel, Access, PowerPoint
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.
Please note: This opportunity is for immediate hire
APPLY NOW and let’s make it happen!
Skills:
Analytical Thinking, Collaboration Tools, Communication, Cost Management, Critical Thinking, Customer Service, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Performance Management (PM), Quality Management, Risk Management, Stakeholder Management, Team Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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