Treasury Operations Specialist

General Description

In Manulife’s North America Treasury Operations (NATO), our mandate is to manage payment transactions and provide value added cash management services. As part of our ongoing digital transformation, we are continuously finding new ways to leverage data and technology to make our operations easier, better, faster for our employees, partners and customers.

Reporting to the Treasury Director Cash Management Operations (CMO), as a Treasury Operations Specialist, you will become a subject matter expert developing in-depth knowledge of banking payment and collection infrastructure and processes. You’ll become well versed in treasury operational processes, foster strong relationships with key stakeholders and support the broader operations team. You will leverage your expertise in modern treasury technology, automation, and AI‑enabled solutions to support the ongoing evolution of Treasury processes to find efficiencies and reduce risk levering technology.

Job Responsibilities:

• Develop business and technical expertise in Manulife’s Treasury Operations end to end processes and systems, with specific focus on INFOR, external Banks and Kyriba applications. 
• Support ongoing Treasury Operations Transformation initiatives, including leading and representing treasury operations on key components while collaborating towards efficient processes and a great experience for all stakeholders.
• Proactively review processes for opportunities to improve and streamline activities, including leveraging technology, improving efficiency, reducing operational risk, improving customer experience and strengthening controls.
• Lead or contribute to automation initiatives using intelligent automation, including RPA, AI agents, copilots and AI‑assisted process redesign. As business and technical expert, support the CMO team by providing guidance, fostering knowledge transfer and leading through change.
• Support the overall capacity of the broader team by acting as production backup, providing supervision to the analysts, ensuring the continuity of daily activities while meeting SLAs, day to day decision making and representation on initiatives.
• Develop and maintain strong relationships with internal stakeholders and business unit customers, providing exceptional customer service, collecting improvement opportunities, collaborating through solution design, leading change readiness, informing and coordinating through outages, escalations and production issues.
• Support the assessment and resolution of production incidents, including coordination with internal stakeholders and determine when to engage external vendors and Banks. 
• Expand the competency of treasury management systems and processes within CMO by maintaining the process log, scheduling training and promoting a culture for ongoing knowledge transfer and digital transformation

Education and Experience:

• Bachelor’s degree in Commerce, Business Administration, Finance or related area
• CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management or experience in comparable operational or financial disciplines.   
• 2+ years’ experience in a large and/or complex organization handling time-critical or sensitive processes utilizing complex ERP systems and leveraging technology to solve problems and create efficiencies

Knowledge/Skills/Competencies:

• Digital mindset and capability, comfortable learning emerging technologies and driving adoption across the team. Competent utilizing technical tools (including AI) to analyze problems, communicate solutions and lead through implementation.
• Experience in treasury management functionalities, payments processing or complex operational processes.
• Experience using a treasury management system or ERP with ability to learn the technical side of a treasury management system.
• Proactive – willing to identify issues, ask questions, recommend alternative solutions, and implement the agreed upon solution. Always supporting a culture of continuous improvement.
• Strong analytical skills, attentive to details and ability to react quickly and respond to problems within tight deadlines. 
• Ability to troubleshoot problems, exhaust available options and determine when escalation or engaging outside help is required.
• Ability to connect the dots between different sources of information to investigate variances and explain the reason for the observed differences using the treasury management system and other sources of information.
• Strong communication, influencing and negotiation skills with the ability to interact with internal and external stakeholders at various levels of the organization.
• Strong organizational/planning, time management and prioritization skills capable of managing multiple assignments with quality.
• Team player and ability to work as a team within a fast-paced environment with tight deadlines and critical functions that demand a high level of accuracy.

Problems/Challenges:

• Fast paced environment with tight deadlines and critical tasks that require accuracy.
• Constantly changing environment: systems, people, and processes.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.