Traveler Support Specialist, Groups Travel

Traveler Support Specialist, Groups Travel
Target Start Date: September 1, 2026 

**For consideration, applicants must live/relocate to Toronto or within commutable distance to our Toronto, ON office. Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.
 
In the role of Traveler Support Specialist (TSS), you will work primarily through phone and email communication, to serve as the primary source of information to travelers after booking tours. You will identify and implement opportunities to enhance a customer’s experience prior to departure while ensuring travelers' satisfaction and furthering brand loyalty to EF Go Ahead Tours post tour. As a TSS you will continuously juggle and prioritize tasks while working efficiently under pressure. Your keen attention to detail, strong organizational skills and creative approach to problem-solving feed your resolve to come up with the best solution for the customer. Your positive attitude in approaching a challenging situation will make you an ideal member of the Traveler Support team. 

Who We Are Looking For 

• You recognize great customer service and you strive to provide it each day 

• You are solutions oriented and are known for positivity 

• You enjoy structure and possess the ability to think on your feet 

• You're a self-starter 

• You enjoy puzzles and get great satisfaction from completing them 

• An influencer - a natural networker who loves talking to people 

• You are comfortable owning issues, projects and tasks from start to finish 

• Above and beyond is the only way you do things 

• You want to be part of a team that motivates and inspires you 

Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. 
Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. Did we mention we were voted one of Greater Toronto’s Top Places to Work 3 years in a row? Plus, enjoy free coffee and snacks!

In addition, you can expect:
•    The opportunity to travel with your customers for FREE at least once a year! Experience the product you’ll be selling first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups 
•    Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts 
•    Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” resource groups. 
•    Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays 
•    Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!) 
•    Excellent health, dental, and vision coverage, along with life and disability insurance 
•    Wellness benefits, including an annual $500 healthy lifestyle reimbursement 
•    EF program discounts including travel, language schools, childcare, and more 
•    Discounts at local venues and businesses 
•    Eligibility for our Workplace Flexibility Program: our hybrid work model allows you to work from home on Fridays!

Compensation: First-year Traveler Support Specialist have an on-target earning potential of $55,000 (base salary starting at $45,000 and $10,000 bonus potential). Full comp plan details, and future earning potential will be reviewed during the interview process.