Transcend PMO Operations Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Toronto, Ontario, Canada

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.

Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

We are seeking a highly capable PMO Operations Manager to help drive delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform supporting the Innovative Medicine business.

This role will be located in Beerse, Belgium with alternative locations to be considered in Zug, Switzerland; Dublin, Ireland; Latina, Italy; Lisbon, Portugal; Madrid, Spain; Toronto, Ontario, Canada; Milano, Italy; and Sao Paulo, Brazil.

A pre-identified candidate for consideration has been identified. However, all applications will be considered.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Switzerland- Requisition Number: R- 083414

Canada- Requisition Number: R-083421

Brazil Requisition Number: R-083419

Belgium, Ireland, Italy, Portugal, Spain- Requisition Number: R-081747

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

In this role, you will manage day-to-day PMO operations across a sophisticated, multi-release program environment, leading planning, governance coordination, risk management, reporting, and decision-support processes that enable successful execution at scale.

You will work closely with Global Program Managers and cross-functional business and technology leaders to maintain alignment, transparency, and operational rigor, while helping shape practical recommendations and advancing critical issues where appropriate.

PMO Operations Management & Governance

• Lead end-to-end PMO operations across program phases to enable effective governance, coordinated execution, and high-quality inputs for decision-making forums

• Drive integrated planning, RAID management, and change control processes to support proactive risk management and focused program delivery

• Supervise schedule management by ensuring accurate, reliable, and data-driven tracking against the integrated program plan

• Handle scope governance by evaluating, documenting, and aligning changes with program objectives and collaborator expectations

• Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decisions

• Champion predictive delivery practices to identify risks and opportunities early and enable timely intervention and course correction

• Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow-through

• Lead deliverables tracking and governance processes to maintain program integrity, visibility, and delivery confidence

• Ensure clear documentation of decisions, action items, and follow-ups to drive accountability and execution

Team Management & Cross-Functional Coordination

• Lead PMO operations resources, including Deployment Leads and offshore teams, to deliver consistent, high-quality outcomes across releases

• Provide day-to-day direction, coaching, and support to build a collaborative, accountable, and high-performing team environment

• Partner with Global Program Managers and PMO leadership to align priorities, strengthen communication, and enable integrated delivery

• Build strong relationships across geographically dispersed teams to support collaboration, knowledge sharing, and continuous improvement

• Serve as an escalation point for PMO issues by coordinating resolution with leadership and cross-functional collaborators

Continuous Improvement & Accountability

• Align deployment activities with program objectives by partnering with Deployment Leads to drive flawless execution and mitigate risks

• Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decisions

• Drive continuous improvement by employing data and insights to enhance PMO processes, tools, and team capabilities

• Ensure effective PMO execution through accurate planning, focused tracking, reliable governance, and proactive risk management

Experience

Education:

• Minimum bachelor’s in business administration, Engineering or related field required, Advanced degree or MBA preferred

Required:

• Bring 6+ years of experience in program or portfolio management within complex, global environments, including PMO leadership for large-scale transformation initiatives such as ERP implementations

• Lead PMO operations teams and coordinate cross-functional, geographically dispersed resources to deliver aligned program outcomes

• Apply strong expertise in delivery governance, including RAID management, schedule and scope control, status reporting, and risk management

• Use data-driven insights to guide decision-making and drive continuous improvement across PMO functions

• Lead, coach, and develop high-performing teams in a matrixed environment to strengthen execution and accountability

• Build strong collaborator relationships and communicate effectively with senior leaders and cross-functional teams to align priorities and drive results

• Demonstrate strong business insight, including understanding of compliance, quality standards, and change management principles in regulated environments

• Use project management tools and platforms to support execution, applying Agile and Waterfall methodologies as needed

• Operate effectively in fast-paced, dynamic environments by leading multiple priorities and complex dependencies

• Apply strong problem-solving and critical thinking skills with a proactive approach to identifying and mitigating risks

Other

• Up to 25% domestic and international

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team Management

The anticipated base pay range for this position is :

$112,150-$162,150.00

Additional Description for Pay Transparency:

As applicable for the role - Under current guidelines, this position is eligible for a discretionary performance bonus.​ The Company uses Artificial Intelligence in its assessment of applicants.​ This job posting is for an existing position.