Technology Adoption Specialist

Your Moneris Career - The Opportunity

You will help manage the adoption and effective use of new and existing technologies across Moneris. The position requires a proactive individual with experience and strong understanding of various learning, development, and learning tools to help in helping others embrace End-User technologies and services.

Location: You will be based in our Toronto office and will work in a Hybrid model.

Reporting Relationship: You will report to Director, End User Services

Your Moneris Career - What you'll do

• Develop a Change Champion Network to drive the importance and influence colleagues and leaders within the organization to transition to new ways of working and embrace End-User technologies.
• Collaborate with the Director of End-User services to develop a Tech Savviness strategy that encourages continuous learning and promotes digital fluency among the End-User community.
• Drive adoption activities based on areas of opportunity – quick start videos, scheduled events for specific topics and to showcase functionality, additional partnering with Learning & Development, Marketing & Communications, etc.
• Participate in medium to large projects with business and technology teams to assist in the delivery of an adoption strategy for new features and functionality while considering end user experience requirements
• Develop and deliver monthly metrics to measure success of technology adoption and monitor usage trend progress
• Maintains good working knowledge of business applications, current infrastructure, and future trends

Your Moneris Career - What you bring

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• 4+ years related experience in an end user enablement, or support role with an emphasis on technology adoption
• High proficiency with Microsoft 365 services including Teams features and functionality, Teams Voice, SharePoint Online, Meeting Room technology, OneDrive, Yammer, along with Windows, and mobile device features
• Exceptional verbal and written communication skills and ability to deliver presentations and virtual sessions related to end user technologies at all levels in the organization
• Ability to collaborate, deliver results cross functionally, inspire others, and demonstrates passion

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)
• RRSP matching & defined contribution pension plan
• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture
• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

#TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.