Technical Writer - Express Scripts Canada

Are you a technical communicator that continuously seeks to innovate and improve product documentation and processes? Do you thrive on learning technologies in a fast-paced agile development environment?

ESC is looking for a highly-motivated and engaged Technical Writer to join our Application Delivery team; a self-starter committed to producing high-quality documentation that contributes to the overall success of our products. In this role, you will collaborate with multiple stakeholders and subject matter experts to obtain an in-depth understanding of our products and deliver documentation on projects across various technology domains.

Your technical aptitude and ability to research, combined with your solid writing skills and talent, will be key to creating engaging and easy to understand content. You’ll look for ways to maximize content reuse and streamline processes, while ensuring consistency across our documentation library. Your previous experience creating online content and desire to innovate will help us transition from our traditional PDF library toward a modern, online, documentation and user assistance infrastructure.

Working Environment: Hybrid, 2 days/week on-site

Location: Mississauga Head Office

Key Responsibilities:

• Develop and maintain technical and end-user documentation, including but not limited to user guides, release notes, detail design documents, and UX copy (labels and messages) for our in-house software applications

• Follow established documentation quality assurance processes and style guidelines

• Edit peer work for clarity and consistency across all customer-facing documentation

• Coordinate with Translation Services to develop and maintain French documentation

• Publish and distribute technical documents to appropriate channels within established timelines

• Build an online repository of aids beyond our traditional documentation, such as knowledgebase articles, infographics, and videos

• Continually seek opportunities to update your product knowledge, innovate documentation deliverables, and streamline processes

• Quickly learn and adopt technology, tools, and processes in a fast-paced Agile environment

• Actively participate in meetings and demos with a variety of technology and business stakeholders to obtain in-depth understanding of ESC’s products and features, and documentation requirements

• Work independently with limited or no supervision to meet deadlines

• Manage multiple streams of work with parallel deadlines

• Collaborate with team members and contribute to discussions on innovative documentation delivery, standards, and styles

Qualifications

• Certificate in Technical Writing or related experience, preferably in an IT/software development environment

• Impeccable English writing, spelling, and grammar skills

• Proficient in the following applications:

  • Adobe FrameMaker

  • Adobe Acrobat

  • Microsoft Word

  • SharePoint

• Experience developing online help and knowledgebase articles preferred

• Exceptional organizational, interpersonal, and communication skills

• Effective time management and project prioritization skills, multi-tasking

• Understanding of Agile development methodology

• Experience using Confluence and JIRA preferred

• Experience with DITA and XML-based authoring tools preferred

Considered Assets:

• Bilingual (French and English)

• Experience with MadCap Flare

• Familiar with API documentation for REST APIs

• Experience in health claims adjudication or health care insurance benefits

NOTE: Internal candidates should apply before March 20, 2025.