Technical Support Specialist (1-Year Contract)

About Rentsync:
Rentsync is Canada’s leading software, marketing, and data partner for the multifamily rental housing industry. We equip rental housing operators with a powerful suite of tools to market their communities, syndicate listings, manage vacancies, and optimize leasing performance, all from one centralized platform. As the company behind major marketplaces such as Rentals.ca and RentFaster, we help owners maximize visibility, drive qualified leads, and make data-informed decisions that improve portfolio performance. By combining advanced technology, actionable insights, and strategic marketing expertise, Rentsync streamlines operations and empowers property teams to lease smarter and grow with confidence.

About the Role:

We're looking for a Technical Support Specialist who thrives on helping others, solving technical challenges, and delivering an exceptional client experience.

In this role, you’ll serve as the frontline connection between Rentsync and our clients — providing support for our platform, rental websites, and data feed integrations. You'll engage with customers via email, phone, and video calls, and work closely with internal teams to resolve complex issues.

The ideal candidate is a technical problem-solver passionate about customer success, alongside resilience and accountability. Exceptional service and teamwork are fundamental. If you have a strong technical aptitude and a passion for customer success, we encourage you to apply!
This is a hybrid/remote position, all qualified candidates are encouraged to apply, however preferential consideration may be given to individuals who can report to one of Rentsync’s regional offices 2 days per week.
This is a fixed-term, one year contract, with potential to convert the contract into a full-time, permanent position in the future.

Duties & Responsibilities:

• Act as the frontline support team, handling inbound client inquiries while supporting and collaborating with all internal departments
• Respond to client inquiries via email, phone, and video while meeting SLA targets
• Troubleshoot platform, website, data feed, and integration issues to ensure timely and effective resolution
• Partner with cross-functional teams (Product, Engineering, Sales, and Client Services) to resolve complex technical issues 
• Educate clients on platform functionality, best practices, and new features
• Support website quality assurance processes and assist with small implementation projects
• Gather and relay customer feedback to inform platform improvements and service enhancements
• Monitor client health and usage to make proactive, value-driven recommendations
• Assist with additional client support responsibilities as needed 
• Perform other duties as assigned

Essential Skills & Experience:

• 2+ years of experience in technical support or customer success, ideally within a SaaS, tech, or agency environment
• Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies
• A solutions-oriented mindset with excellent listening and problem-solving skills
• Exceptional written and verbal communication abilities in English
• Ability to work independently while contributing effectively to a collaborative team
• Strong attention to detail with excellent organizational skills
• Advanced knowledge of internet technologies and web-based tools
• Ability to quickly learn and adapt to new platforms, tools, and processes
• Comfort navigating software from the client’s perspective with empathy and user-focused thinking
• Located in & legally entitled to work in Canada

Additional Preferred Qualifications

• Bilingual (English & French)
• Able to report to Rentsync's offices 2 days per week.

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know. 

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.