The Technical Support Engineer provides engineering support, ensures software integrity, coordinates testing schedules, and maintains documentation for compliance and accuracy.
Job Description
Detail-oriented and proactive Technical Support Engineer to support engineering teams.
Play a crucial role in ensuring the integrity of our software and systems through diligent troubleshooting, auditing, and coordination.
Excellent communication skills and the ability to manage multiple tasks related to software maintenance, documentation, and scheduling.
Key Responsibilities
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $92180 - $156707
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Detail-oriented and proactive Technical Support Engineer to support engineering teams.
Play a crucial role in ensuring the integrity of our software and systems through diligent troubleshooting, auditing, and coordination.
Excellent communication skills and the ability to manage multiple tasks related to software maintenance, documentation, and scheduling.
Key Responsibilities
- Engineering Support: Provide direct assistance to engineering teams and customers to facilitate project success.
- Software and System Integrity:
- Review and troubleshoot software, verifying compliance with technical documents (TRDs, T.O.s, etc.).
- Audit software revisions and dates on test stations to ensure they match the software library.
- Verify that system qualification testing (SCT and OAFI) is completed on schedule and that all documentation for test stations is current.
- Conduct audits of hardware and software assets to ensure accuracy and compliance.
- Coordination and Scheduling:
- Schedule software reviews and Independent Verification and Validation (IV&V) testing with customers.
- Verify the availability of all required personnel and ensure all roles are filled for scheduled event(s).
- Documentation and Reporting:
- Log and meticulously track technical issues using the Task Management Tool (TMT).
- Create and maintain charts, forms, and accurate records for all related activities.
Required Education, Experience, & Skills
- Technical Knowledge: Ability to read and understand basic software instructions and technical documentation.
- Troubleshooting: Strong analytical skills to effectively review and troubleshoot.
- Communication: Excellent verbal and written communication skills for clear interaction with customers and internal teams.
- Organizational Skills: Ability to coordinate schedules, manage appointments, and ensure all logistical requirements are met for testing and reviews.
- Attention to Detail: Proficient in documentation, reporting, and maintaining precise and accurate records.
Preferred Education, Experience, & Skills
- Experience with the F15 program
- Experience with ATLAS
- Top Secret Clearance
Pay Information
Full-Time Salary Range: $92180 - $156707
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Top Skills
Task Management Tool (Tmt)
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