Available Locations: Lisbon or Portugal Remote; London or Remote UK
About the Team:
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.
Examples of desirable skills, knowledge and experience
You have previous experience working as part of a team in a customer-facing role
You have experience solving HTTP, DNS and other networking-related problems
You have experience with a common web development language (for example, Javascript)
You understand how the Internet works
You have experience working in a support role where you thrived every time you resolved a ticket
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self-starter and always looking to expand your existing skill set
Bonus Points
You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
You are familiar with Cloudflare and have a site actively using our platform
You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
You are familiar with Nginx, Apache, IIS or any other web servers
You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
You are familiar with Cloudflare and have a site actively using our platform
You have worked with PostgreSQL, MySQL, MS SQL or other database servers
You have experience with Cloudflare Workers or JavaScript
You have experience with Video encoding and streaming solutions
