Technical Specialist

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. We’re organized, we’re nice, and our employees love working in our family-oriented atmosphere.

 What is this position all about?

Do you want to embark on a rewarding career by mastering key technical aspects of our application? If this, is you, come join our Customer Care team as a Senior Technical Specialist and help drive the implementation of world-class supply chain management solutions! In this role, you will participate throughout the application life cycle to support our customer implementations. You will also work closely with the customer IT staff on specific IT related issues. Thanks to your strong technical and people skills, and your application knowledge you will be a key contributor to our customers’ success.

Responsibilities will include:

· Installation of applications and moving of installs during hardware upgrades

· Maintenance of documentation and monitoring of backups

· Migration of PointForce Enterprise to new servers

· Providing IT technical support when necessary

· Maintenance of streamline e-commerce installs in AWS and of Remote Desktop Manager

· Upgrading licenses and providing sales and administrative support for PVX Plus and iTopia

· Working closely with the other members of the technical and professional services teams

. Build rapport with customers, guiding them in their integration of the Tecsys software

. Administer and maintain connectivity software to enable VPN connectivity to customers

· University, Cegep/College or technical degree in Computer Science, Information Systems, Engineering or Commerce with focus on Business Technology Management or related field. 

· Minimum 5 years of experience in a fast-paced, customer-facing, IT related technical consulting environment such as technical support or related area. Technical aptitude including experience with Unix/Linux, Java, & SQL.

. SQL and its Server Management Studio, server performance analysis, database maintenance and backup.

. Office products (Word, Outlook, Excel), Teams and Sharepoint

. Knowledge of Microsoft Windows server, operating systems, and administration and maintenance of

· Strong analytical skills with the ability to troubleshoot issues that are technical in nature and provide resolutions. 

· Strong sense of organization, self-motivation, and professionalism

. Self-starter: ability to research and work independently

. Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.

What would give you an edge?

· Working experience with Virtualization Software and Various Communication Packages such as: Hyper-V, VMware, OracleBox and Cleo Lexicom, Putty, Telnet, SSH, FTP/SFTP Client/Server

· Knowledge and experience working with the PVX Plus Programming Language

· Knowledge of Asigra Cloud Backup Solution,

· Knowledge of InstallShield, and Cloud Services (AWS, Azure)

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: if you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada, OR, have a valid Canadian work permit.