Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
The Technical Program Manager is responsible for the successful delivery of projects and programs that span multiple teams, vendors, and technologies. These large, complex initiatives are planned, coordinated, and executed successfully. They connect strategy to execution across business, technical, and vendor teams. This role bridges strategic delivery discipline with the Agile principles fostering transparency, efficiency, adaptability, and continuous improvement.
This is a contract opportunity with one of Arctiq's clients. Candidates can be remote, however, must be located in Canada. Must be able to work Eastern Time Zone hours.
Responsibilities
- Lead end-to-end delivery of large and cross-functional initiatives spanning multiple teams, products, and workstreams.
- Provide centralized ownership of timelines, dependencies, risks, and integration points.
- Ensure Agile and non-Agile teams stay aligned toward a shared go-live date and targeted business outcomes.
- Coordinate major strategic programs that require collaboration across teams and functions.
- Define program scope, objectives, and success metrics.
- Build delivery roadmaps that connect multiple workstreams and Agile teams.
- Establish clear program governance, including check-ins, executive updates, and risk reviews.
- Coordinate vendor timelines, contract deliverables, and integration milestones.
- Align the work of product teams, IT functions, and business units.
- Identify dependencies and integration points across platforms such as ERP, Salesforce, and digital solutions.
- Ensure each team understands its role in achieving the overall program goal.
Job Requirements
- 7+ years of experience in technical program management, technical project management, or a related delivery leadership role.
- Proven experience leading large, complex, and cross-functional initiatives across multiple teams, technologies, and business areas.
- Strong ability to manage program plans, timelines, milestones, dependencies, risks, and integration points from initiation through delivery.
- Experience partnering with business, product, technology, and vendor teams to drive alignment and execution.
- Working knowledge of Agile delivery principles and experience operating across both Agile and non-Agile teams.
- Demonstrated ability to establish governance structures, facilitate check-ins, and provide clear executive-level status updates.
- Experience coordinating external vendors, contract deliverables, and integration milestones.
- Excellent communication, organization, and problem-solving skills, with the ability to connect strategic goals to day-to-day execution.
- Ability to define scope, objectives, success metrics, and delivery roadmaps for complex programs.
Arctiq Toronto, Ontario, CAN Office
80 Richmond St W, Suite 300, Toronto, Ontario, Canada, M5H 2A4
