Own customer communication and cloud project delivery from kickoff through completion. Manage Jira project plans, budgets, timelines, risks, scope changes, team allocation, timesheets, stakeholder updates, retrospectives, and customer satisfaction. Coordinate multiple AWS professional services engagements while ensuring projects remain on time, within budget, and aligned with CSAT goals.
About Avahi:
We design, build, and integrate solutions that reduce manual work, improve operations, and bring new capabilities to your products. From AI strategy to cloud infrastructure, we connect the right technology to your data, applications, and workflows.
We’re an AWS Premier Tier Services Partner and an OpenAI Select Partner. We also partner with Anthropic as a Claude Select Services Partner and with ElevenLabs.
Our capabilities include:
- Custom AI development, assistants, and enterprise search
- AI agents, voice solutions, and workflow automation
- Systems integration, data pipelines, and document processing
- AI model, platform, and compute optimization
- Cloud migration, application modernization, and managed cloud services
Every engagement starts with your business goals. We select models and platforms based on your existing systems, security requirements, performance needs, and operating costs. A focused Proof of Value can help you assess business impact, quality, and cost before committing to production.
Our engineers, AI researchers, and cloud specialists work as an extension of your team, taking ownership from strategy through deployment and ongoing support. We help startups, SMBs, and mid-market organizations move quickly from idea to working solution.
Job Overview:
We are seeking a dynamic and experienced Technical Project Manager to join our team. The successful candidate will be responsible for owning customer communication and managing the entire project lifecycle, ensuring successful delivery of cloud solutions. This role requires a proactive leader with a strong technical background, excellent communication skills, and the ability to manage multiple projects simultaneously.
Key Responsibilities:
- Customer Communication: Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction.
- Project Kickoff and Onboarding: Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery.
- Project Management: Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time.
- Timely Updates: Provide regular project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed.
- Timesheet Review and Approval: Review and approve delivery team timesheets to ensure accurate billing and project tracking.
- Team Allocation: Update allocation boards for teams in Clockify, ensuring efficient resource management.
- Project Ownership: Be the project owner, driving delivery for successful outcomes and customer satisfaction.
- KPI Management: Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above.
- Multi-Project Management: Ability to take on and manage multiple projects simultaneously, ensuring all are delivered successfully.
- Project Retrospectives: Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement.
- Scope Management: Recognize changes in project scope and facilitate the creation of change orders to manage project changes effectively.
- Budget and Timeline Tracking: Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met.
- Risk Management: Manage a risk register and develop mitigation plans to address potential project risks proactively.
Requirements
Qualifications:
- Minimum of 2 years of experience managing AWS professional services engagements.
- AWS Cloud Practitioner certification preferred.
- Certified Scrum Master (CSM) preferred.
- Experience working with Jira for project management.
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Proven ability to deliver projects on time, within budget, and to the satisfaction of stakeholders.
- Familiarity with Clockify or similar time-tracking tools is a plus.
Benefits
Why Join Avahi?
- Be part of a fast-moving startup with a dynamic and collaborative culture.
- Opportunity to work with cutting-edge AWS technologies and drive meaningful cloud transformation for clients.
- Competitive salary and benefits package.
- The salary range for this role is CAD$110,000 - $135,000
- Professional growth and development opportunities.
If you are a motivated and experienced Technical Project Manager with a passion for cloud technology and customer success, we encourage you to apply and join our innovative team at Avahi Inc.
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