Harris healthcare

Technical Customer Success Analyst

Posted Yesterday

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Toronto, ON

Entry level

Toronto, ON

Entry level

The Technical Customer Success Analyst responds to product and technical inquiries, assesses web application performance, assists in the training and maintenance of applications, implements builds and fixes for customer websites, monitors servers, liaises with technicians and payment processors, and documents processes while ensuring knowledge sharing among team members.

The summary above was generated by AI

In this role you will be responsible for:

Effectively respond to and resolve inquiries of both a product and technical nature received by telephone or electronically submitted tickets.
Assess a variety of situations related to the proper functioning and performance of web applications that are used by our clients.
Assists in the training, support, maintenance, and ongoing administration of all our web applications.
Regularly apply new builds and fixes to customer’s websites as needed to address critical issues and developments.
Monitors servers in our hosted environments and regularly patches OS and applications such as SQL .
Liaise with hosting technicians concerning uptime and availability of hosted solutions.
Liaise with 3rd party payment processors to implement and troubleshooting SSO features.
Report detailed information within the issue tracking system and document processes, routines and programs by following the defined guidelines and team goals & objectives.
Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction.
Maximize and maintain current knowledge and awareness of applications and related technologies.
Report detailed information within the issue tracking system and document processes, routines and programs by following the defined guidelines and team goals & objectives
Fix interrupted processes such as batch jobs using SQL and system knowledge so that they can be completed successfully
Assess and implement new configurations and workflows for clients as required
Occasional training of clients in new features and processes on an individual basis

Top Skills

SQL

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