Technical Content Writer- Bilingual

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview  

As a Bilingual Technical Content Writer (French & English), you will be a core member of our Communications and Marketing team. You will play a critical role in developing high-quality technical and promotional content across multiple platforms, including websites, social media, public relations, internal communications, and marketing materials. This role requires a strong blend of technical writing expertise, creative thinking, and collaboration with cross-functional teams. 

Key Tasks & Responsibilities 

• Gather, analyse, and synthesise technical and business information for use in white papers, websites, events, e-newsletters, public relations materials, and internal communications. 

• Develop clear, accurate, and engaging content for multiple media, including web, print, news articles, and social media, aligned with organizational goals. 

• Write, review, edit, and proofread marketing and communication materials to ensure consistency, accuracy, and quality. 

• Collaborate with stakeholders, subject matter experts, and marketing teams to translate complex technical concepts into user-friendly content. 

• Contribute to innovative design and content solutions that align with branding, messaging, and business objectives. 

Qualifications and Skills 

• Minimum 5 years of experience developing and maintaining multi-channel communication and technical content. 

• Proven ability to write and edit diverse content types, including technical articles, web copy, marketing collateral, print materials, and social media posts. 

• Strong written and verbal communication skills with excellent attention to detail. 

• Proficiency in Microsoft Office and relevant content creation and publication tools. 

• Experience working closely with design, marketing, or communications teams in a professional environment. 

• Bachelor’s degree (or equivalent) in Communications, Technical Writing, Art, or a related discipline. 

• Minimum of 2 years of academic or professional experience using design and content tools such as Adobe Illustrator, InDesign, Photoshop, and Dreamweaver. 

• Excellent communication and presentation skills, with the ability to meet deadlines in a fast-paced environment. 

Additional Requirements 

• Canadian Secret Security Clearance (mandatory) 

• Valid Canadian work visa or authorisation to work in Canada 

• Willingness to travel occasionally, if required