The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform.
About the Role- Team Leadership & Management
- Manage, mentor, and coach a team of Technical Account Managers, including hiring, training, and conducting performance evaluations
- Develop and implement processes to improve team efficiency, drive consistent global service delivery, and enhance overall client satisfaction
- Monitor team performance metrics (e.g., CSAT, Renewal Rate, Feature Adoption) and report on key KPIs to leadership
- Serve as the primary escalation point for complex technical issues, client challenges, and account risks, ensuring timely resolution across the team
- Strategic Client Engagement
- Take ownership of and manage some of the team's most complex or strategic accounts and projects
- Drive strategic technical proposals and solutions during the pre-sales process to support AMER Strat demand
- Build and maintain strong relationships with key clients, supporting key sales and renewal activities
- Identify opportunities for account growth and new business development, coaching the team to execute on these
- Cross-Functional Collaboration
- Collaborate with sales, engineering, and product teams to advocate for customer needs and drive internal process improvements
- Contribute to the development of technical documentation, best practices, and the overall 'TAM playbook' for the organization
- 8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
- At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals.
- Demonstrated ability to serve as an escalation point for complex technical issues and client challenges.
- Familiarity with APIs, integrations, and enterprise IT ecosystems.
- Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management.
- Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement.
- Skilled at facilitating executive-level discussions and cross-functional workshops.
- Highly proactive, strategic leader with a strong customer outcome orientation, capable of operating independently and navigating ambiguity.
- Willing to travel to customer sites up to 25%.
- 401k matching + Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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