TA Enablement & Knowledge Management Specialist

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Talent Acquisition (TA) Enablement & Knowledge Management Role Overview 

The TA Enablement & Knowledge Management role is responsible for building recruiter and hiring-manager capability and driving adoption of TA processes, tools, standards and ways of working to enable an effective, consistent and compliant hiring experience. 

This role will establish a structured recruiter onboarding program, build ongoing capability and development programs, and create a sustainable knowledge-management framework for Talent Acquisition. The role will translate TA processes, policies, technology, controls and leading practices into practical learning experiences, playbooks, job aids and resources that can be easily understood and applied. 

This person will work closely with TA leaders, recruiters, hiring managers, HR partners, TA process and product owners, subject-matter experts and transformation teams to translate changes into what recruiters and hiring managers need to know and do differently and drive sustained adoption. 

Key Accountabilities 

Recruiter Enablement & Capability 

• Design and manage recruiter onboarding to accelerate readiness and proficiency across TA processes, systems, standards and ways of working. 

• Identify ongoing capability needs and develop targeted enablement across areas such as consultative recruiting, sourcing, assessment, technology, AI, data, risk and controls. 

• Create opportunities for continuous development and knowledge sharing through practical resources, forums and peer learning. 

• Use feedback and performance insights to identify gaps and continuously improve recruiter effectiveness. 

Knowledge Management 

• Develop and maintain a centralized TA knowledge framework and repository, including playbooks, job aids, process guides, FAQs, templates and quick-reference tools. 

• Translate complex policies, processes, technology and requirements into simple, practical guidance that is easy to find, understand and apply. 

• Establish governance for content ownership, accuracy, review, version control and maintenance. 

• Leverage technology, automation and AI-enabled capabilities to improve how TA knowledge is created, maintained and accessed. 

• Partner with process owners and subject matter experts to ensure content remains current and aligned to TA standards. 

Hiring-Manager Enablement 

• Create scalable guidance, tools and self-service resources that help hiring managers effectively navigate the hiring process and understand their responsibilities. 

• Build capability in areas such as intake, interviewing, candidate evaluation, selection, timely feedback, compliance and candidate experience. 

• Identify recurring hiring manager knowledge gaps and develop targeted, scalable solutions that improve adoption and reduce reliance on one-off support. 

Change Enablement & Continuous Improvement 

• Partner with TA process, product and transformation teams to translate new or changed processes, technology and capabilities into practical enablement for recruiters and hiring managers. 

• Determine what users need to know and do differently and develop the communications, resources and reinforcement needed to drive adoption. 

• Use adoption, proficiency, quality, feedback and performance data to measure effectiveness and continuously improve enablement. 

• Maintain a prioritized enablement roadmap aligned to TA priorities and transformation needs. 

Measures of Success 

• Faster recruiter readiness and proficiency. 

• Increased adoption and effective use of TA knowledge resources, processes and technology. 

• Improved recruiter and hiring manager capability and consistency of execution. 

• Reduction in recurring process errors and basic process-support needs. 

• Successful adoption of new TA processes, technology and ways of working. 

• Positive stakeholder feedback on the usefulness and accessibility of TA enablement.  

Required Qualifications 

• Undergraduate degree or equivalent combination of education and relevant experience. 

• 5+ years of relevant experience in Talent Acquisition, recruiter enablement, recruiting operations, knowledge management or a related TA discipline. 

• Strong understanding of end-to-end recruiting processes and recruiter and hiring-manager workflows. 

• Demonstrated experience developing recruiter enablement, onboarding, capability-building, playbooks, job aids or knowledge resources. 

• Ability to translate complex processes, technology and requirements into simple, practical guidance that drives adoption and consistent execution. 

• Strong facilitation, communication and stakeholder-management skills. 

• Ability to use data, feedback and performance insights to identify capability gaps and improve enablement solutions. 

Preferred Qualifications 

• Experience supporting TA transformation, technology implementation or significant process change, including driving adoption of new ways of working. 

• Experience in a large, complex or regulated organization. 

• Experience with applicant tracking systems, knowledge-management platforms or digital adoption tools. 

• Familiarity with AI-enabled recruiting and knowledge-management capabilities. 

• Experience supporting geographically dispersed or cross-border recruiting teams. 

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):