Systems Support Specialist

Address:

We are part of IT engineering and operations. This particular team is supporting Digital Library suite of applications.

Designs, builds, deploys, evaluates and maintains existing and future IT infrastructure. Ensures all IT systems function efficiently and seamlessly. Applies in-depth experience with components of on-premises and cloud infrastructure. Plans, acquires, and coordinates the installation of infrastructure devices across the enterprise while ensuring safe networks with disaster recovery options. Administers automated workflow tools, middleware application servers, and server visualization technologies. Acts as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design infrastructure solutions.

• Works to determine enterprise security controls and identify any threats to the infrastructure. ​
• Diagnoses complex network, storage and server issues and implements corrective solutions​.
• Tracks vulnerabilities, applies remediations and patches to network and server assets.​
• Conducts feasibility studies to determine the likelihood of proposed project's success in the current environment.​
• Administers automated workflow tools, middleware application servers (e.g. Oracle Weblogic, IBM WebSphere), and server visualization technologies (e.g. VMware, Red Hat Virtualization, or Oracle VM) to maximise their efficiency.​
• Provides proactive network/server monitoring to ensure optimum performance and acts on real-time alerts of critical issues​.
• Performs hardware, software, and firmware upgrades - researches and recommends network upgrades​.
• Manages and coordinates the release of changes into production applying standardized procedures and minimizing risk to existing services.
• Creates release plans, test and validation strategies, schedules and tracking tools to coordinate the contents of release packages for network and business applications.
• Evaluates effectiveness of current systems and supports in developing improvement strategies based on the findings.​
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Foundational level of proficiency:

• Network routing, switching, and security.
• Configuration management.
• Systems administration.
• Scripting languages.
• IT infrastructure library.
• Root cause analysis.
• Troubleshooting.
• Cloud computing.
• Cybersecurity and privacy concepts, principles and solutions.
• IT automation – Digital First.
• Building and managing relationships.
• Adaptability.

Intermediate level of proficiency:

• Network routing, switching, and security.
• Virtualization and virtual machines.
• Operating Systems and Platforms.
• Infrastructure as code (IaC).
• Quality assurance and control.
• Database administration.
• Containerization.
• Continuous improvement management.
• Communicating with impact.
• Customer Centricity.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Influence skills.
• Data driven decision making.

Advanced level of proficiency:

• Red Hat Enterprise Linux (3-5 years)
• RHEL 8 Clustering (Pacemaker/Corosync)
• Windows Server 2016+ Administration & Troubleshooting
• Windows SMB Failover Clustering
• Active Directory
• Networking Fundamentals
• IBM WebSphere Application Server (Middleware) Administration & Support 
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

NOTE: This is a hybrid role- requires min 2 days in the office.

and requires at times On-call shift, evening and sometimes weekend deployments.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.