The Systems Support Analyst is responsible for supporting production and non-production environments, ensuring smooth operations, monitoring system health, addressing technical issues, and managing application deployments. Key duties include configuring environments, maintaining CI/CD pipelines, managing databases, and performing incident management and monitoring.
We are seeking a skilled and dedicated Systems Support Analyst to join our team. The ideal candidate will be responsible for supporting production and non-production environments, ensuring smooth operations, monitoring system health, and addressing technical issues. The role requires strong expertise in infrastructure configuration, application deployment, database management, and performance monitoring.
Responsibilities:
Core Infrastructure Support:
- Create and configure non-production environments for in-scope applications.
- Implement the ELF framework for non-production environments.
- Triage and resolve non-production environment issues.
- Deploy application baselines to non-production environments.
- Manage certificate renewals.
- Configure and maintain CI/CD pipelines.
- Set up and support performance environments (e.g., PT WYN, PT DOR).
- Handle database activities for non-production environments, including installation, maintenance, configuration, and issue resolution.
- Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, Logstash, ELK, and JMeter.
- Manage onboarding and offboarding of users for non-production environment access.
Production Environment Support:
- Implement the ELF framework for production environments.
- Deploy application baselines to production environments.
- Renew certificates for production environments.
- Update and review MOPs for production deployments.
- Configure and maintain CI/CD pipelines.
- Perform production patching activities for in-scope applications.
- Monitor production systems (e.g., liveliness probes, BM worker nodes, DataGrid, SOSS, POD restarts).
- Conduct database activities for production environments, including schema installation, issue resolution, optimization, and maintenance scripts.
- Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, MDM server, Logstash, ELK, and JMeter.
- Manage onboarding and offboarding of users for production environment access.
Application Monitoring and AMS Resources:
- Manage traffic diversion during deployments.
- Validate deployment success through sanity checks in OM.
- Perform post-deployment health monitoring and hourly reporting.
- Conduct production patching activities for in-scope applications.
- Use tools like Dynatrace, Grafana, and BAM for production monitoring and alert actions.
- Monitor DB servers, verifying table space, disk space, memory, and processor usage, and issue warnings as needed.
- Report on system health metrics using Dynatrace.
Production Monitoring and Incident Management:
- Diagnose and resolve high-severity incidents (P1 and P2) and track them through to resolution.
- Provide production logs and access to analyze incidents.
- Deliver root cause analysis for critical incidents.
- Repair data issues caused by invalid data or incidents.
- Provide workarounds for critical and high-severity incidents.
- Update system, configuration, or process documentation as necessary.
- Respond to application-related queries and perform data extraction as required.
- Handle ad hoc requests for information, queries, or reports from end users.
- Provide holiday support coverage and monitor critical applications during peak periods.
- Conduct daily health checks for critical applications.
Qualifications and Competencies:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in system support, production monitoring, and application deployment.
- Proficiency in tools such as Dynatrace, Grafana, BAM, Artifactory, Jenkins, and UCD.
- Strong understanding of database management, CI/CD pipelines, and performance monitoring.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and handle multiple priorities effectively.
Working Conditions:
- Type of job: Temporary Contractor – 1 year with the possibility to extend
- Work hours: Monday - Friday, 40 hours per week
- Location: Toronto, ON
Top Skills
Artifactory
Bam
Dynatrace
Elk
ETL
Git
Grafana
Jenkins
Jmeter
Logstash
Sonarqube
Ucd
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