IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
www.IPC.com
Overview of the Team
As part of the Operations team, you will work directly with your Systems Engineer peers, Project Managers, Customer Success Managers, Account Managers, and report to the Branch Operations Manager, Canada.
Role Overview:
You will provide core installation services and front-line technical support for IPC’s advanced server/network & cloud-based communication products in a fast-paced and demanding environment servicing the financial community. A flexible work schedule is a requirement, including some travel, an on-call schedule, and a commitment to working some nights and weekends to meet our customers’ needs. Customer site visits and dispatches are common events. You will have clear & measured goals and support from your peers and Branch Operations Manager.
How You Will Make an Impact:
You will often work directly with our customers to ensure reported service events are resolved within our service level targets and have primary front-line involvement throughout the lifecycle of projects, moves/add/changes, and other important efforts. You will also work closely with advanced service engineers to create statements of work for approval and get to the root cause of service events. You will take ownership of tasks and deliverables and see them through to the end.
Essential Skills and Experience to be Successful in this Role:
- Excellent verbal communication, technical writing/drawing and organizational skills
- Ability to work individually and within a local and larger regional and sometimes global team
- A strong understanding of troubleshooting methodologies and good understanding of root cause analysis
- A strong understanding of VoIP and network topologies Understand VOIP technology - QOS (Quality of Service) Major components of the VoIP network- Voice packetization- Voice quality- Bandwidth- Traffic convergence issues- VoIP standardization and protocol-Network assessment
- A good understanding of networking concepts, including WAN / LAN/ ATM technology.
- An understanding of Wireshark and Cisco packet capture tools, bandwidth testing tools, and SNMP
- A strong understanding of Domains / Workgroups, and User accounts and Services
- DHCP / DNS / NTP
- Basic understanding of telephony- T-1, DS3, DSO, ARD’s, 4 wire-Hoot’s, & channel banks
- In depth understanding of cabling, building risers, fiber optics, patch panels, Cat 6 , 12 Pair, plus color codes
- A good and growing understanding of Cloud computing concepts including SaaS
Desired Skills and Experience:
Any IT Certifications in the following areas is beneficial:
- SIP
- Operating Systems (Microsoft, Linux)
- Servers (Server+, etc)
- Networking (CCNA, CCNP, CCIE, etc.)
- Databases (My SQL, Oracle, Microsoft SQL)
- PBX knowledge a plus (Avaya, Nortel, Cisco Call Manager, etc.)
- Compliance/recording technologies
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Group RRSP Plan
- Competitive Base Salaries
- Medical, Dental and Vision
- Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage
- Critical Illness, Hospital Indemnity and Accident Coverage
- Flexible PTO, Sick/Wellness Pay and Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Access to “IPC University” our Internal E-Learning Platform
- Structured Onboarding Training and Peer Mentor Support
- Parental Leave Policy
- Free Mental Health Wellness Programs, Tools, Coaching and Free therapy sessions
- Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information:
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
