Systems Analyst III

At Paladin Technologies Inc. we have a technology team serving our enterprise clients’ physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms.

RESPONSIBILITIES:

• Install, configure, and test server, storage, and network infrastructure
• Install, configure, and test virtualization platforms
• Install, configure, and test Physical Security and AV management software platforms
• Analyze customer requirements and implement system features to meet those needs
• Analyze system constraints, performance, and workload requirements
• Apply configurations to maximize system performance
• Provide mentorship and technical leadership to the team of system analysts
• Configure and test off the shelf integrations to enable event and control interoperability between subsystems
• Develop and support custom integrations and macros enabling interoperability between subsystems and advanced features
• Develop scripts, images and other automation techniques to minimize repeat work and improve consistency
• Maintain, troubleshoot, and service issues related to the above infrastructure
• Plan and deliver software and OS upgrades
• Develop and maintain Method Of Procedures for system upgrades and implementations
• Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions
• Support sales and design efforts and activities in specifying IT components and integration methods
• Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered
• Work closely and collaborate with our Integrated Systems Technicians to ensure successful system delivery
• Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure
• Develop and maintain client relationships while building confidence and respect in the organization’s abilities throughout the industry
• Support the PMO in planning deployments
• Prepare and maintain documentation in an efficient and professional manner
• Be organized, enthusiastic, and take direction from PTI leadership

QUALIFICATIONS:

• Minimum of 5 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems
• Must be Bilingual English/French 
• Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent training 
• Ability to pass varying levels of security clearance
• Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders
• Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment
• Ability to work independently or in a team environment, with strong interpersonal skills
• Willingness to mentor and build the technical abilities of the organization
• Strong analytical and problem-solving skills
• Comfortable with remote work and participating in remote teams

Experience with the following technologies is required:

• Windows Server, Windows 10/11, and SQL Server
• AMAG Access control and Genetec CCTV 
• VMware, Hyper-V or other HCI/virtualization platforms
• IP networking, SD-Wan, routers/switch configurations
• Backup, replication and DR concepts
• Powershell and other scripting languages
• AWS or Azure cloud computing and network environments
• C#, C++ or other modern programming languages
• Cybersecurity and system hardening
• Accreditation or certification from a major network supplier such as Cisco
• Accreditation or certification with Windows Server and SQL Server

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
• In addition to the physical demands and typical work environment for the portion of time you will spend doing office work, you may also spend some time on active jobsites. You will be expected to understand and comply with jobsite safety requirements including the use of PPE.