ITProfound Inc. Jobs

Systems Administrator/Operations Support Specialist - Intermediate

Reposted 8 Days Ago

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In-Office

Toronto, ON, CAN

Mid level

In-Office

Toronto, ON, CAN

Mid level

The role involves systems administration and support, including user access setup, network configuration, software upgrades, and solving complex application issues.

The summary above was generated by AI

We do have a job opening for Systems Administrator/Operations Support Specialist - Intermediate for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11167 - Systems Administrator/Operations Support Specialist - Intermediate

Client : Government Services Integration Cluster

Location : 222 Jarvis St, Toronto , Ontario

Duration: 10 months + Extension

Type: Onsite

Job Description:

Responsibilities:

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
Upkeep, configure, install and support the clients’ network and coordinate the various systems.

Desirable Skills:

Experience with distributed and networked systems Awareness of emerging IT trends
Experience in one or more programming languages
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Experience with middleware and gateways

Must Haves:

Identify and provide solutions to complex application development problems.
Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE - workforce management applications (nice to have)
Ability to acquire knowledge of program area, IT Systems and business environment.
Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

Nice to have:

Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
Open to learning new Contact center solutions applications.

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