Geek+ Jobs

System Technical Support L1

Geek+

System Technical Support L1

Posted 3 Days Ago

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In-Office

Markham, ON, CAN

Junior

In-Office

Markham, ON, CAN

Junior

Provides Level 1 technical support for warehouse robotics systems and customers. Responsibilities include responding to and documenting support events, prioritizing and escalating issues, assisting Level 2 and hardware teams with production incidents, and maintaining internal system knowledge. The role requires English and Mandarin fluency, customer-site troubleshooting, basic Linux, networking, and database knowledge, with SQL and Crystal Reports experience preferred.

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Role: System Technical Support L1

Location: Ontario, Canada

Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.

Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.

Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team

Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success

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