System IA

This project role is responsible for the successful front end systemic data entry of the required disability benefits for various client plans and structures. Responsibilities will include adherence to defined project tasks while maintaining defined targets and quality, tracking of progress through various data reports, and collaboration with other project team members.

Position Responsibilities:

• Analyze requirements and collaborate with teammates to ensure the account structure, plans, and benefits meet the requirements of the project and of all GB systems Managing and effectively communicating the cross functional tasks are logged and documented accurately and in a timely manner
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Responsible for multiple system front end data coding ensuring quality and productivity targets are met
• Creatively work with other team members and with internal partners eliminating hand offs or escalations
• Managing multiple priorities in an agile project environment
• Promptly escalate when there is risk of not meeting deadlines
• Maintain a professional and positive demeanor when working with colleagues and internal partners
• Be accountable and drive accountability in others
• Support Project Initiatives by sharing expertise and knowledge
• Understand your role and the impact you have on the overall project

Required Qualifications:

• General Group Benefits knowledge is an asset

• Solid knowledge of ManuConnect and its various feeds for coding purposes

• Working knowledge of CPM, GPM and NAV

• Excellent written and verbal communication skills

Preferred Qualifications:

• Excellent negotiating, problem resolution and conflict management skills

• Solid understanding of benefits and processing of all other GB partners

• Superior Customer service approach

• Ability to break down complex cases and able to recommend solutions

• Responds to challenges and opportunities in a positive and productive manner

• Attention to detail

• Positively impacts team and inter-departmental relationships, works to resolve conflicts

​When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.