E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
SUPPORT SPECIALIST
DIRECT REPORTS: No
POSITION OVERVIEW
As a Support Specialist at e2open, you will work closely with internal teams to drive business value for e2open customers through the use of the Demand Signal Management product portfolio. Your role will provide continued stability to data analytics through data acquisition and retailer data maintenance. The Support Specialist is a critical role to ensure data is delivered on-time and accurate, with dedicated support within a 24x7 team structure. This role works closely with data engineers, analysts and customer facing roles within e2open to provide retailer data for many retailers such as Walmart, Target, and Amazon.
RESPONSIBILITES:
- Develop an understanding of the use and best practices of all e2open software
- Solve operational issues and providing feedback for scalable solutions
- Become a subject matter expert in the e2open applications and proactively investigate scheduled data processing issues.
- Monitoring data loads and other operational activities
- Responsible for the day-to-day file retrieval process via automated and manual processes
- Review and audit previously loaded data for issues and remediate
- Handling multiple support tickets in a quick and efficient manner
- Participate and lead in weekly stand-up meetings with team members
- Communicate in professional manner with internal team members and customers
- Work schedule would have potential to include shifts on Sundays, but will usually follow Monday thru Friday schedule.
- Additional duties as assigned
QUALIFICATIONS AND EXPERIENCE:
- High School Diploma and 2+ years of technical experience
- Basic Microsoft Office Applications
- Help desk experience a plus
- Knowledge of Windows-based operating systems
- Excellent problem-solving skills
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Experience with Enterprise software deployment/configuration is a plus
- Basic understanding of SQL is preferred
- Experience with Python scripting is a plus
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
