Summer Intern - Customer Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lastly, to be eligible for this role, you must be a student returning to full time studies in the fall or required to complete a co-op/internship in order to fulfill a program requirement.

About the role:
We are looking for a Customer Operations Intern to join our dynamic team. In this role, you have an opportunity to bring your energy, innovative approach, and creativity to help bring the best medicines to patients. You will also be able to learn more about the exciting and dynamic world of the pharma industry as you will support various business functions within our Customer Operations Team, particularly our Customer Response Center (CRC) and Business Integrity (BIO) team. You will respond to telephone & written inquiries about our products & services from our customers across Canada while ensuring a high level of customer satisfaction.  You will also gain practical experience in contracting & paying HCPs as well as project management within a professional environment. You will collaborate with cross-functional peers and external customers (Health Care Professionals) to ensure each interaction is executed flawlessly and compliantly.

As a Customer Operations Intern you will:

• Respond to written & telephone inquiries from HCPs & Patients regarding the use of our products & services.  This includes product complaints, adverse events, product/device troubleshooting & more.
• Liaising with other departments to resolve inquiries, and to obtain product and service updates
• Provide exceptional customer experiences to both internal business partners (cross-functional teams such as Marketing & Medical) and external Healthcare Professionals (HCPs) through end-to-end coordination & execution of the contracting process. 
• Review applications for sponsorship of independent meetings and activities while ensuring compliance with policy.  Ensure appropriate archiving of relevant documentation.
• Work collaboratively with the team to optimize processes and assist with the design, update and improvements of our Sharepoint /Teams sites.
• Provide administrative support to the Customer Operations team and lead and/or provide support on projects and ad hoc requests.
• Duration: May - August

Who we are looking for:
Education and qualifications.

• Bilingualism (French & English) is a strong asset
• Confident communicator.
• Flexible thinker and problem solver.
• Ability to follow established processes and adhere to standards.
• Customer service skills.
• Organized, detail oriented diligent, and proactive team player.
• Managing multiple priorities and being adaptable.
• Learning agility, collaborative approach, team player attitude.
• Strong Microsoft office skills – Excel, Word, Powerpoint.
• Currently enrolled as a student in an undergraduate program.
• Can work both autonomously and within a team depending on the projects and team needs.

This role is determined to be a flexible worker, where on-site presence in the Toronto office is expected to be 4-12 days per month, as determined by your manager and business needs. 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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