Strategy & Operations Associate

We’re searching for a sharp, resourceful Strategy & Operations Associate to help Phoenix run smarter and scale faster. You’ll support senior operators on high-impact projects, turning data and insights into clear plans, processes, and recommendations.

This role is perfect for someone early in their career who loves problem-solving, thrives in ambiguity, and wants to learn how a fast-growing company operates behind the scenes.

• Strategic Problem Solving: Assist senior team members in breaking down complex business problems and building structured frameworks, models, and insights to guide decision-making.

• Leadership-Ready Materials: Help prepare presentations, briefs, and analysis for leadership discussions, planning cycles, strategic reviews, and board-level conversations.

• Market and Competitive Research: Conduct research on competitors, digital health trends, regulatory changes, and market opportunities to inform strategy and early decision-making.

• Financial Modeling Support: Assist with financial models, scenario planning, and forecasting with guidance from Finance and Operations leads.

• Project Ownership: Own execution of smaller strategic or operational projects from start to finish, partnering closely with senior leaders on scope, planning, timelines, and outcomes.

• Documentation and Knowledge Systems: Build and maintain documentation, SOPs, strategy briefs, and operational tools that improve how teams collaborate and execute.

• Cross-Functional Alignment: Support company-wide initiatives by coordinating across Product, Engineering, Operations, Finance, Marketing, and Clinical teams to ensure alignment and on-time delivery.

• Data Analysis and Insight Generation: Use Google Sheets or Excel, and ideally SQL or BI tools, to analyze datasets and extract insights that influence decision-making.

• Dashboard and Reporting Support: Help design lightweight dashboards and produce recurring reports that keep teams and leadership informed.

• Clear and Actionable Communication: Present findings in a simple, structured, and action-oriented way for internal stakeholders.

• Process Improvement: Identify operational inefficiencies and partner with senior team members to develop scalable solutions.

• Workflow Optimization: Contribute to process mapping, documentation, and workflow redesign across departments to improve how teams operate.

• Business Fundamentals: Apply a solid understanding of accounting principles to support financial accuracy, forecasting, and strategic analysis.

• Experience: 0–3 years of experience in strategy, business operations, consulting, finance, analytics, or a related field. Experience in tech, healthcare, or startups is a plus but not required.

• Structured Thinker: You enjoy breaking down ambiguous problems, building frameworks, and synthesizing information into clear insights.

• Analytical Mindset: You are comfortable working with spreadsheets and analyzing datasets. Experience with SQL, BI tools, or financial modelling is helpful but not required.

• Strong Communicator: You can translate complex ideas into simple narratives. Your written and verbal communication is clear, concise, and tailored to your audience.

• Organized and Reliable: You manage multiple workstreams, keep projects on track, and maintain high attention to detail in fast-moving environments.

• Collaborative and Reliable: You work well across teams, ask thoughtful questions, and actively seek to understand how different parts of the business fit together.

• Bias Toward Action: You are proactive and resourceful. You take ownership, drive projects forward, and enjoy building new processes or improving existing ones.

• Comfort With Ambiguity: You thrive in a fast-paced, evolving environment and can adapt quickly as priorities shift.

• Business Fluency: You bring a basic understanding of accounting fundamentals and financial concepts that help you support modelling and strategic planning.

• Interest in Digital Health: You are curious about the telehealth and digital health landscape and enjoy learning about new trends, competitors, and opportunities in the space.

• Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.