Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Status Analyst to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
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Solutions focused with strong relationship building and influencing skills?
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An effective problem solver with the ability to work in a fast paced environment?
As the Status Analyst, you will be responsible for providing proactive order status data/reporting for Element’s top tier clients. This role will work closely with all areas of Acquisitions and FPS (Fleet Partnership Solutions). This directly impacts client satisfaction and vendor accountability.
A Day in the Life
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Generate, export to Excel, analyze and disseminate new order reporting to internal and external stakeholders
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Participate in or Lead conference calls with Clients, FPS and Vendors
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Stay abreast with the national state of the automotive industry.
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Research order status, which includes communications to OEMs, Upfit Vendors, Transportation Vendors via email, telephone and Teams/Zoom
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Answer Service Cloud cases from internal/external customers with +90% On Time Target Closure rate.
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Providing a seamless and transparent order process for our clients, directly impacts future orders and client retention.
Requirements
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College Degree in Business (or equivalent business experience) or related field
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3-4 years of experience in Fleet Management and/or Vendor Management
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Excel- Advanced User (VLOOKUP Formulas, Formula Writing, Pivot Tables, Macros)
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Excellent verbal and written communication skills
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Client relationship/ management skills
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Bilingual in English and French is an asset
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Demonstrated high level Customer Service skills
The hiring base salary range for this position is $54,400 - $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
