Stakeholder Manager

Overview

The Stakeholder Manager serves as the primary point of contact between project teams, airport operations, security, airlines, ground services and external stakeholders to ensure seamless project delivery while minimizing impact to airport operations. This role would require developing communication strategies, managing risk, facilitating, and maintaining a stakeholder register, mediating conflicts and supporting the Greater Toronto Airport Authority, GTAA, decision-making throughout the project lifecycle.

Key Responsibilities

• Act as the central liaison between construction teams, GTAA, airport operations (security, airlines, ground services), and external stakeholders.
• Develop, maintain, and execute the Stakeholder Engagement and Communications Management Plan in alignment with GTAA requirements.
• Identify, map, prioritize, and manage stakeholders; maintain an up-to-date stakeholder register and engagement schedule.
• Coordinate closely with GTAA to ensure construction activities minimize disruption to passengers and airline operations.
• Manage engagement with regulatory bodies, including permit submissions, approvals, and No Objection Certificates (NOCs).
• Provide and manage stakeholder communication tools and platforms, ensuring proper access, version control, and documentation standards.
• Facilitate stakeholder meetings, including planning, agendas, facilitation, action tracking, and distribution of minutes.
• Provide a Stakeholder Management Tool accessible to GTAA to identify, categorize, and prioritize stakeholders, and maintain an up‑to‑date stakeholder register
• Support GTAA with community consultation, public relations, and regulatory engagement by developing communication materials (direct engagement only when directed by GTAA).
• Collaborate with GTAA Stakeholder Relations & Communications to provide program updates for internal and external use.
• Develop clear, timely issue, risk, and crisis communication protocols, including escalation pathways.
• Prepare executive-level briefings and presentations, including visuals and data, to support governance and stage-gate approvals.
• Provide regular reporting on stakeholder engagement KPIs, feedback, risks, and upcoming engagement activities.
• Support resolution of stakeholder concerns and complaints and assist GTAA with aligned response messaging.
• Support operational readiness by engaging stakeholders on new systems, processes, and transitions.
• Ensure compliance with GTAA and Toronto Pearson branding standards for all public-facing materials and site separations.
• Develop communications plans and content to inform stakeholders about Program impacts, including proactive and real‑time disruption messaging

Qualifications

• Bachelor’s degree from an accredited institution
• 7+ years of experience in project, stakeholder, or construction management
• 5+ years managing complex stakeholder environments in large-scale infrastructure or aviation projects
• Experience working with or alongside GTAA preferred
• Experience managing subcontractors, consultants, and external partners
• PMP certification preferred
• Ability to obtain and maintain a YYZ airport security badge

Knowledge, Skills, and Abilities

• Strong stakeholder and communication management experience in aviation, infrastructure, or construction environments
• Working knowledge of airport operations, safety standards, and regulatory requirements
• Strong organizational and coordination skills across multiple stakeholders and workstreams
• Ability to communicate clearly with both technical and non-technical audiences
• Proven ability to manage conflict, mitigate risk, and resolve time-sensitive issues
• Proficiency in MS Office and collaboration tools
• Adaptable, collaborative, and able to operate effectively in a complex, regulated environment